Vapi is a developer platform for building voice agents — a huge menu of STT / LLM / TTS providers, a fast path from prompt to phone call, and the orchestration layer under many products (a $1B home-services leader runs on it).
Breadth and speed. If you have engineers and want to assemble your own agent from any provider, Vapi gets you a working call quickly, and its integration menu is unmatched.
| Teltura | Vapi | |
|---|---|---|
| What you get | A finished agent for your industry — configured, integrated, and sold on outcomes | A toolkit to build the agent yourself |
| Cost model | We run our own pipeline, so infra is about $0.01/min | $0.05/min platform fee on top of the provider cost |
| Industry depth | Books the room, files the claim, or screens the applicant, with the integrations to match | General-purpose; the industry logic is yours to build |
| Operator console | Actions in plain business language, a real write-back receipt, and a transfer report that names whose fault a dropped call was | Call IDs, "Ended Reason: Silence Timed Out", a packet capture to download |
| Compliance | Consent and contact-frequency tracking built in | Yours to build; HIPAA is a $2,000/mo add-on |
Vapi is the right choice if you are building. Teltura is the right choice if you want the agent already built for your industry, without paying a platform markup to build on top of.