Security & compliance

Compliance is a feature, not overhead.

Everything that keeps an AI phone agent legal — the disclosure, consent, recording, and how often you contact someone — is built in and shared across every industry. Most vendors add this on later. We started with it.

The agent always says it’s AI

A disclosure line at the top of every call — by design, not on request. Regulators and callers both increasingly require it; we treat it as a selling point.

No card details by voice

Payment is a secure SMS link or PCI-compliant capture. The agent never asks a caller to read a card number aloud, and the console proves it didn’t.

Recording consent, done right

We default to all-party consent — an audible recording notice at the top of the call, logged — so a call that touches California, Illinois, or any all-party state is covered.

A conversation-level audit trail

Every turn, every tool call, every decision is recorded and exportable. When a regulator or a manager asks what happened, the answer is a record, not a memory.

The ledger

One compliance record, every industry gets it.

Reg F + NYC 3-in-7
A cross-channel contact-frequency ledger, built for the phone-and-SMS caps that most systems can’t track — ready for the NYC rule that lands in 2027.
TCPA / FCC AI-voice
Prior-express-consent records at the account level, because the FCC classifies AI and cloned voices as “artificial voice.”
NAIC vendor oversight
The conversation-level audit trail carriers need to supervise an AI vendor — and the agent never quotes or binds.
AEDT bias audits
For the interviewer lane: notice and bias-audit machinery for IL HB 3773 and NYC Local Law 144, with a human escape hatch.
AI in elections
For the political lane: consent-list discipline, an AI-disclosure line on every call, state calling-time windows — and it never clones a candidate’s voice.

Teltura is software your licensed team runs. It never becomes the collector, the producer, or the party on record.

Ask us the hard compliance question. We built for it.

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